Interact is entering its fourth year of working with Transport for London (TfL). We’ve designed and delivered 13 skills development programmes for London Underground staff during this time, and helped the organisation towards its goal of offering world-class customer service.  

As well as focusing on the needs of passengers, programme topics have included leadership, management, coaching, negotiation, influencing, personal impact, and equality and diversity.

The success of all 13 programmes is a testament to the strength of the partnership that Interact has developed with TfL. The icing on the cake has been jointly winning the following awards together:

Training Journal Awards     

Best Customer Service Programme (Gold)   
Best Change Management Programme (Gold)  
Best use of Technology in Learning (Silver)

Princess Royal Training Awards     

Excellence in Training

Learning Technologies Awards      

Best Learning Game (Gold)

CIPD People Management Awards     

Best Change Management Initiative (Silver)

Personnel Today     

Excellence in the use of HR Technology (Gold)

E-Learning Awards     

Best use of Blended Learning (Gold)     
Best eLearning Project – Public Sector (Bronze)

Click here to find out more about our work with TfL .